Welcome to the
Elite MasterMind
Team Member Resources
Here’s links to everything you need as a DSI team member:
Pillars of Dental Success
Dental Success Institute's
Pillars of Dental Success
Pillar 1 - Foundation
Mission – Vision – Core Values
Click to view downloadable and customizable Operations Manual Templates.
Access a six part video series dedicated to improving the culture of your practice.
As a member of DSI you have access to the Front Office Academy Mastermind Group where you can post, ask questions, and collaborate with other DSI team members.
Access the Office Manager Elite Blueprint course where Dr. Mark Costes provides a blueprint to improve your practice and provides downloadable documents along the way.
Pillar 2 - Systemization
Foundational Principles – Protocol Sheets – Accountability Agreements – Organizational Chart
Click to view Lunch n’ Learns and Monthly Team Coaching calls with Caitlin Mendez.
Click to view the DSI Document Vault.
Access comprehensive Daily Protocol Checklists for all positions & Meeting Agendas by downloading them as an Excel file.
Pillar 3 - Patient Experience
Telephone Scripts – Transition Scripts – Post Op Calls – Recognition
Click to view the Elite Practice Operating System google drive including the Elite Practice mastermind Accountability Journal, Blueprint, Manifesto, Hiring System, On-boarding System, and more.
Learn how to build lasting relationships with patients and the importance of a good initial impression in the FOA Lifetime Patient Experience Course.
Learn different techniques to master phone calls and improve scheduling in the FOA Exceptional Phone Skills Course.
- Downloadable Phone Call Script
- Transition Script: Reception Area to Treatment Room
- Transition Script: Treatment Room to Front Office
Pillar 4 - Patient Acquisition
Tracking / ROI
Internal – External – Recall – Reactivation
Take our FOA Marketing Course to learn copywriting skills, how to create market value and more.
Access the FOA Marketing Masters group where you can post, ask questions, and share marketing resources.
Gain valuable insights on maximizing the recall list function by exploring our OpenDental Recall List document.
Pillar 5 - Cash Flow / Overhead
KPI Analysis – Profitability Analysis – Historical Analysis – Debt Analysis – Benchmarking Growth Metric
Take our Office Manager: Practice Numbers, KPI’s and Accounting course.
As a DSI team member, you can access our exclusive Vendor discount list and assist your doctor with supply management and ordering processes.
Pillar 6 - Hiring, Firing, and Onboarding
Recruiting – Onboarding – Firing
Click to view Lunch n’ Learns and Monthly Team Coaching calls with Caitlin Mendez.
In the Office Manager: Hiring and Firing Course, you will gain valuable skills in navigating the intricacies of the hiring and firing processes, while also honing your ability to conduct insightful performance reviews.
This course provides strategies, action plans, and ideas on how to hire the best team for your dental practice. Additional hiring resources such as Ad Samples & Interview Questions are located in the “Downloads” box as you navigate through the course.
This Lady Leaders webinar covers the benefits of using a universal trainer during the onboarding process. Additional hiring resources such as new hire checklists & training plans are located in the “Downloads” box as you navigate through the course.
Access the FOA Management Mastery group where you can post, ask questions, and share hiring resources.
Additional Resources
Explore a wealth of content from Blackbelt Coaches in the FOA Office Hours archive.